WhatsApp Chat

Queria is also available on WhatsApp. By pairing your phone number to the platform you can chat with the company bot from your contacts, without opening the browser: replies arrive formatted for WhatsApp, complete with citations to the source documents.

When to use it

WhatsApp chat is ideal for mobility scenarios: quick lookups during customer visits, internal procedures from the warehouse floor, off-site support. Heavy document analysis is still better on the web app.

What you can do

• Ask questions to the company bot just like you do in the web app.
• Get answers from the same AI pipeline as the web chat, with numbered citations to sources.
• Keep a persistent conversation: every following message continues the previous session.
• Switch topic anytime with the /reset command.
• Disable the integration with /stop.

Pairing your number

The pairing flow takes a few seconds and is done once.

From the web app

1. Sign in to Queria on the web.
2. Open the profile menu (top-right) and select Channels.
3. In the WhatsApp section click Pair number.
4. A pairing code (e.g. K4M-7TX2) appears, valid for 10 minutes.

From your WhatsApp

1. Open WhatsApp and send a message to the official Queria number shown in the panel (dev sandbox: +1 415 523 8886, prefix whatsapp:).
2. Send /pair K4M-7TX2 replacing the code with yours.
3. You get immediate confirmation.

From now on every message sent to the Queria number is routed to your company bot under your identity.

One number, one user

The same WhatsApp number can only be paired with a single user across the whole platform. To re-associate it with another account you must first run /stop from the current one.

Talking to the bot

Once paired, just write your question. The AI pipeline handles the message exactly like the web app: understanding, document search, answer generation.

Examples

What are the tax deadlines next month?

Summarize the news in the 2026 maintenance contract.

Find the emergency procedure for a warehouse blackout.

Replies arrive formatted with WhatsApp markdown:

• *bold* for keywords
• _italic_ for references
• Numbered citations in the body ([1], [2]...)
• A final *Sources:* section with the numbered list of documents

If a reply exceeds the allowed length, Queria splits it into multiple consecutive messages.

Attachments and media

V1 supports text only. Sending images, audio, documents or locations triggers a polite error message. For document analysis use the web app.

Available commands

Command	Effect
/pair <CODE>	Pair the number to your Queria account (needs a code generated from profile)
/reset	Closes the active conversation and opens a new one on the next message. Previous history is preserved but no longer in context
/stop	Disables the pairing. The number becomes free; future messages are no longer processed
/help	Shows the list of available commands

Commands must be the entire message body. Sentences embedding them in regular text are treated as normal questions.

Conversations and history

• Each user has one active conversation at a time on WhatsApp.
• History is also visible in the web app: you find it among the conversations with the WhatsApp label.
• When you run /reset, the conversation is closed (not deleted). It stays consultable read-only as archive.
• Deleting your account removes all WhatsApp sessions.

Privacy and security

• All messages are end-to-end encrypted by WhatsApp up to the Twilio gateway, then encrypted in transit from Twilio to Queria.
• HMAC signatures on inbound webhooks are verified for every message: no spoofed message reaches the bot.
• WhatsApp conversation data follows the same multi-tenant isolation as the web app: no user can see other companies' conversations.
• To exercise the right to be forgotten, run /stop and contact the administrator to remove the messages.

V1 limits

• Text only (no images, audio, documents, locations inbound).
• Only user-initiated conversations: Queria cannot send you proactive notifications (requires Meta-approved templates, planned in a future release).
• Italian and English only for system replies; bot answers follow the language of your question.
• Rate limit: 10 inbound messages per 60 seconds per number, to prevent abuse.

Troubleshooting

Code expired -- pairing codes last 10 minutes. Generate a new one from the profile panel.

"Number already paired to another user" -- the WhatsApp number must first be released with /stop from the current account.

Reply not arriving -- check that the bot web app is reachable and that your subscription has not exhausted monthly tokens. If unsure, contact the administrator.

Truncated or empty reply -- the pipeline hit an error. Try again; if it persists, report to the administrator with the approximate time of the message.

For administrators

The company-side configuration (dedicated number, enablement, binding monitoring) is documented in WhatsApp Channel (Admin).

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Queria v3.5.0 -- WhatsApp Chat via Twilio