Settings

Settings let you configure integrations, data sources and operational parameters for each company. Changes are applied in real time and affect only the selected company.

Access

The Settings page is accessible only to SYSTEM_ADMIN and COMPANY_ADMIN. Editors and Readers cannot view or edit these configurations.

Company logo

The company logo is displayed in the platform header next to the company name. It is visible to all users of the company.

Upload or change the logo

1. Go to Settings > General tab
2. Click the avatar/logo at the top-left of the form
3. Select an image from your device
4. The logo is uploaded and resized automatically (512x512 px, circular display)

• Supported formats: PNG, JPG, WEBP
• Maximum size: 5 MB
• Removal: if present, a "Remove" button appears below the logo

TIP

The logo is visible on all platform pages and also on the embeddable widget.

Cloud storage

Queria integrates with the main cloud storage services to import and synchronize documents automatically.

Google Drive

Connect a Google Drive account to import documents directly from your cloud storage. The guided procedure walks you through the required OAuth authorization.

• Select folders to sync
• Configure the automatic update frequency
• New documents are automatically processed by Cog-RAG
• Changes to existing documents are detected and re-processed

OneDrive and SharePoint

Connect a Microsoft account to access documents on personal OneDrive or in company SharePoint libraries.

• Support for personal and business OneDrive
• Access to SharePoint document libraries
• Configurable automatic sync
• Respect for Microsoft tenant access permissions

Sync configuration

For both providers, you can configure:

• Frequency: from hourly to once a day
• Filters: include or exclude specific folders and file types
• Notifications: get a notice on completion of each sync

Network storage (SMB/CIFS)

For organizations using internal file servers, Queria supports direct connection to shared network resources.

Add a network path

Enter the shared resource path and access credentials. The system verifies connectivity before confirming configuration.

VPN configuration

If network resources are behind a VPN, configure connection parameters in the dedicated section. Queria automatically establishes the tunnel before each sync operation.

Sync scheduling

Set times and frequency for network folder scanning. It is recommended to schedule syncs at low-usage times to minimize impact on company network.

Certified external sources

Queria integrates several certified databases that enrich AI assistant answers with verified and up-to-date information. Each category can be enabled or disabled independently per company.

Category	Content	Use cases
Legal	Laws, decrees, regulations, directives	Law firms, compliance, consulting
Food	Products, nutritional values, certifications	Food industry, quality control
Chemical	Substances, safety data sheets, CLP regulation	Chemical industry, workplace safety
Pharmaceutical	Drugs, clinical trials, adverse events, publications	Pharma companies, clinical research

To enable a source, activate the corresponding toggle in the external sources section. The AI assistant will automatically include relevant results in its answers, with citations indicating their origin.

Custom LLM provider

Companies with specific needs can plug an external AI provider as alternative or addition to the engine built into the platform.

Configuration

1. Select the provider among supported ones (OpenAI, Anthropic, Google and other compatibles)
2. Enter the API key for your account at the provider
3. The key is encrypted and stored safely
4. Run the connection test to verify it works

Validation and test

The system runs a verification call to the provider to confirm the key is valid and the service is reachable. On error, a diagnostic message is shown.

Fallback behavior

If the external provider is unreachable, the system automatically uses the AI engine built into the platform, ensuring service continuity.

TIP

Using a custom LLM provider doesn't count toward the Queria subscription tokens. It's a useful strategy to handle high volumes.

System prompt

The system prompt defines the base instructions for the company's AI assistant. See the Bot Identity section for a thorough customization guide.

Cog-RAG and AI pipeline configuration

From v3.5.0 Queria's AI pipeline (chat, search, ingestion) is configured via DSL canvases, no longer via presets. Traditional parameters (topK, scoreThreshold, reranker, LLM, etc.) live in the nodes of the canvas associated with the topic or company.

RAG presets only keep the sector identity (tags, domain terms) and the chunking configuration of documents.

• To edit the chat pipeline: Chat DSL (Canvas)
• To edit the ingestion pipeline: Ingestion DSL
• To configure presets: Slim RAG Presets
• To edit sectors and their YAML: Sectors & YAML

Migration from 3.1.x versions

Previous preset configurations (retrieval, reranker, llm, features, etc.) were automatically migrated to system canvases during the upgrade. If you have previous customizations, check they were carried over into the nodes of the canvas currently associated with your topic.

OAuth and Service Canvas

To integrate OAuth2 providers (Slack, Stripe, Microsoft 365, etc.) as tools in your canvases, configure a dedicated Service Canvas. See OAuth & Service Canvas.

External channels

To expose the company bot on WhatsApp (via Twilio), configure the channel from the Channels section. See WhatsApp Channel.

Widget

Configure the look and behavior of the widget embeddable in external web pages. Customize colors, position, welcome message and initial behavior.

Notice

Changes to storage and external source settings take a few minutes to propagate completely. Conversations already in progress are not affected by the changes.